RoboticProcess Automation (RPA) is a growing technology nowadays that people areadapting to on a large scale. It refers to a technology that helps in theautomation of business processes that are usually repetitive and structured.Robotic Process Automation RPA technology can also be used to disseminateinformation and communicate with digital systems to perform specific tasks suchas retrieving information, transaction processing, data capturing, etc.
There arenumerous advantages of RPA due to which many fields, including healthcare,finance, law essay help UK, manufacturing, and retail, are adopting it. A largenumber of businesses have moved towards Robotic Process Automation RPA. Themajor areas where RPA can be applied are business departments like HR, Finance,Sales, data extraction, data entry, and different kinds of industries. Here wehave mentioned ten excellent applications of RPA in practice.
1. Scheduling Systems:
A valuableapplication of Robotic Process Automation RPA is in the scheduling systems. Itis because these systems are efficient enough to process all the necessaryinformation and then set a schedule according to that information. For example,in healthcare, RPA tools are used to collect and process patients' informationsuch as appointment requests, information regarding insurance, locationpreferences, etc., to schedule patients' meetings and appointments. Botscollect this information.
2. Call Centre Operations:
RoboticProcess Automation RPA is very effective in certain call centre operations.Call centre agents can use them to answer specific calls that involve commonqueries of customers. It not only improves the experience for customers butalso for call centre agents. It removes the downside of the time involved inthe information processing of customers. This helps in the identification ofcustomers instantly. It ultimately results in improved customer service as thecustomers do not have to wait for the agent to load their information and thenproceed further. The agent has to make an entry, and the RPA system integratesall the information and data across different fields of the system.
The costincurred on the business during sales operations is very high. However, sellingis an essential function for the survival of a business. It is crucial to makethe selling side operations error accessible because they may result in a lossin terms of money. With the help of RPA tools, the selling operations areautomated, decreasing the chances of human errors. It also speeds up the cashflow by delivering invoices to customers in less time than ultimately resultsin earlier payments. Most importantly, it reduces the cost, which results inmore profit.
4. Data Migration and Entry:
In legacysystems, employees usually perform the task of pulling out relevant informationfrom the design for the latest procedures. This is a time-consuming andrepetitive task that is better if automated. It also has a risk of human error.Robotic Process Automation RPA allows the process of data migration to beflawless and performed in less time. It enables employees to perform othertasks that usually require human cognitive skills.
5. Bank Statement Reconciliation:
Preparing abank statement reconciliation sheet is crucial in every organisation. Thisprocess, if performed manually, involves extracting data from bank statementsand from the company’s records to reconcile them and adjust necessary data.Bank reconciliation statements are usually prepared on spreadsheets that arereally time-consuming for humans. Comparatively, if this process is automated,it becomes easier and time-effective.
6. Absence Management:
AbsenceManagement System is a crucial function in an organisation that most managersand personnel are unaware of. Moreover, everyone is reluctant to record theirabsenteeism from work, or most probably they forget about mentioning it. It isbetter to automate this system using Robotic Process Automation RPA to workeffectively. Automating this system will remove human error and help propermaintenance of the system without any discrimination between the employees. Areal-life example of this is UiPath.
7. Inventory Control:
Inventorycontrol is one of the most crucial decisions in operations management and playsa pivotal role in making important decisions regarding the production of aspecific product. Inventory control applies to all three types of inventory,namely finished goods, work-in-process, and raw materials inventory. Automationin inventory management with the aid of RPA makes it more time effective andefficient. RPA bots keep a check on the inventory in warehouses to see if itmeets the required demand level or not. In case the inventory is less than thedesired quantity, it alerts the system so that managers can take necessarymeasures.
8. Responding to Partner Queries:
A largenumber of businesses depend on independent intermediaries and brokers who helpthem sell their products and services. These intermediaries or partners alsoprovide information to the company about consumers’ needs, wants, and markettrends. In return, they receive valuable information and propagate it furtheror use it to increase sales. It is, therefore, necessary to respond to them onan urgent basis to prevent any delay in the sales process. Automating responseto partners’ queries using RPA saves not only cost and time but also improvessales. The smooth transmitting of information is crucial for any business, andthis feature is enabled by RPA automation.
9. Claims Processing:
Insurancecompanies deal with a large number of claims on a daily basis. The insurancecompany then processes these claims to check their authenticity, and then itproceeds further for the compensation of customers’ loss. It is thereforecrucial that the time involved in the processing of claims should not be solong that the customers become suspicious about the customer service of thecompany. RPA automation facilitates claim processing on the basis ofpre-defined rules programmed in them. They eliminate the risk of human bias andprocess the claim on purely logical and technical grounds in comparatively lesstime than enhances customer satisfaction.
10. Updating CRM:
CustomerRelations Management CRM is an important marketing concept that plays a crucialrole in customer satisfaction and building demand for company offerings. Companies,therefore, maintain and update this system regularly. The update of CRMinteractions is really time-consuming and seemingly unproductive; however, theyare necessary for a business. Automation of CRM interactions enables a companyto integrate communication data like email and calls into the CRM system.